FAQ
Welcome to the Marina Furniture Help Center. Below are answers to the questions our customers ask most. For full details, please refer to our linked policies — and if you still need help, our team is one call or email away.
Orders & Payment
Q: What payment methods do you accept? We accept Visa, Mastercard, American Express, and Discover — both credit and debit cards. All transactions are billed in U.S. Dollars (USD). We do not accept cash, checks, money orders, wire transfers, cryptocurrency, or prepaid gift cards. (See Payment Policy)
Q: Do you offer financing or installment plans? No. All orders must be paid in full at checkout. We do not offer financing, layaway, split payments, or buy-now-pay-later services. (See Payment Policy)
Q: Are there any hidden fees? No. Standard shipping is free on eligible orders to the 48 contiguous U.S. states and Washington, D.C., subject to the address exclusions in our Shipping Policy. We charge no processing, handling, service, or restocking fees. The total at checkout — product price plus any applicable sales tax — is the final amount you pay. (See Payment Policy / Shipping Policy)
Q: Will I be charged sales tax? Sales tax is calculated automatically at checkout based on your shipping address and your state and local tax rules. The exact amount is shown before you confirm your purchase. (See Payment Policy)
Q: I didn't receive my order confirmation email. What should I do? Check your spam or junk folder first. If it's still missing after 30 minutes, contact us at info@marinafurniture.net and we'll resend it. (See Payment Policy)
Shipping & Delivery
Q: How much does shipping cost? Standard shipping is free on all eligible U.S. orders — no minimum purchase required. (See Shipping Policy)
Q: How long will my order take to arrive? Orders are processed within 1–3 business days, and delivery typically takes 4–7 business days after shipment. Total estimated time from order to doorstep is roughly 5–10 business days, depending on your location. All timeframes are estimates, not guaranteed dates. (See Shipping Policy)
Q: Where do you ship to? We ship to the 48 contiguous U.S. states and Washington, D.C. We do not currently ship to P.O. Boxes, APO/FPO/DPO military addresses, Alaska, Hawaii, U.S. territories, or certain remote areas. (See Shipping Policy)
Q: How can I track my order? As soon as your order ships, we email you a tracking number with a direct link to follow your package in real time. (See Shipping Policy)
Q: Which carriers do you use? We ship with nationally recognized carriers including UPS, FedEx, and USPS. The carrier assigned to your order depends on your destination and package size. (See Shipping Policy)
Q: My package shows delivered but I never received it. What now? Contact us within 30 days of the confirmed delivery date with your order number. We will review the situation and work with you and the carrier toward a resolution. (See Shipping Policy)
Q: My order arrived damaged. What should I do? Contact us within 30 days of delivery with your order number, a brief description, and clear photos of the item and packaging. After verification, we'll arrange a free replacement, reshipment, or full refund — including free return shipping. (See Shipping Policy / Refund Policy)
Cancellations, Returns & Refunds
Q: Can I cancel my order? Yes — you may cancel any order free of charge within 24 hours of placing it, as long as it hasn't yet entered fulfillment or shipping. Email us your order number to request cancellation. (See Refund Policy)
Q: What is your return policy? We offer 30-day free returns and exchanges on eligible items within the U.S. Items must be unused and in original condition (limited unpacking and inspection assembly is allowed), with all original packaging and proof of purchase. We provide a prepaid return label at no cost. (See Refund Policy)
Q: Are there any return fees? No. Return shipping is free on all eligible U.S. returns, and we never charge restocking fees or hidden charges. (See Refund Policy)
Q: How do I start a return? Email info@marinafurniture.net within 30 days of delivery with your order number, photos of the item and packaging, and a brief reason. Our team typically responds within 1–2 business days with a prepaid label and instructions. (See Refund Policy)
Q: Can I exchange an item for a different one? Yes. Contact us to confirm availability of the replacement, return the original item using the standard return process, and place a new order once your return is received and inspected. (See Refund Policy)
Q: How long do refunds take? After we receive and inspect your return, we notify you of the outcome. Approved return refunds are issued in full to your original payment method within 10 days of approval. Refunds for cancelled orders are issued within 10 days of cancellation confirmation. Your bank or card issuer may need additional time to post the funds to your statement. (See Refund Policy / Payment Policy)
Q: Can items be returned after assembly? Limited unpacking and assembly needed to inspect the item is permitted. However, items that have been used, installed, or altered beyond inspection, or that show customer-caused damage, are not eligible. Items damaged in transit, defective, or incorrectly shipped are fully eligible regardless of assembly. (See Refund Policy)
Products & Account
Q: Will my item look exactly like the photos on the site? We make every effort to photograph products accurately, but colors, textures, wood grain, and fabric patterns may vary slightly from your screen due to display settings. (See Terms of Service)
Q: Do I need an account to place an order? No — you can check out as a guest. An account simply makes tracking orders and managing your information easier. (See Terms of Service)
Q: How is my personal information handled? We collect only what's needed to process orders, provide support, and improve your experience, and we never sell your data for money. Full details are in our Privacy Policy, including how to exercise your privacy rights. (See Privacy Policy)
Still Need Help?
Our customer service team is available during business hours:
| Detail | Information |
|---|---|
| Store Name | Marina Furniture |
| Phone Number | +1 214 501 3318 |
| info@marinafurniture.net | |
| Physical Address | 2540 E Plano Pkwy, Suite 126, Plano, TX 75074 |
| Business Hours | Monday–Saturday: 09:30 – 20:30; Sunday: 09:30 – 19:00 |
Last Updated: October 21, 2026