Refund policy

At Marina Furniture, we want every purchase to feel confident and risk-free. This Return & Cancellation Policy lays out exactly how to cancel an order, how to return or exchange an item, and what refund timeline to expect — in plain language, with no hidden conditions. We encourage you to review these terms before completing your purchase.

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1. Order Cancellation Within 24 Hours

Changed your mind? You may cancel any order free of charge within 24 hours of placing it.

• Email info@marinafurniture.net with your order number and a cancellation request.
• Cancellations confirmed within this window are refunded in full to the original payment method — no penalties, no restocking fees, no deductions.
• Refunds for cancelled orders are issued within 10 days of confirmation.
• Once an order has entered fulfillment or shipping, it can no longer be cancelled — but you are still fully covered by the 30-day return policy below after delivery.
• Cancellation requests received after the 24-hour window are handled under our standard return guidelines.

2. 30-Day Return Policy

You may request a return within 30 calendar days of delivery. To be accepted, a return must meet all of the following conditions:

• Limited inspection is allowed. You may unpack and, if necessary, assemble the item to inspect it. Beyond that, the item must remain unused and in its original condition.
• All original packaging, hardware, manuals, and included parts must be complete and undamaged.
• A valid proof of purchase (order confirmation email or receipt) must accompany the return.
• The return request must be initiated within 30 days of the original delivery date.

Not eligible for return:

• Items used, installed, or altered beyond the inspection described above
• Products with wear, stains, tears, scratches, or damage caused by the customer
• Items returned without original packaging beyond what was necessary to inspect the product
• Items returned without prior authorization from our customer service team

Important exception: If your order arrives damaged, has a manufacturing defect, or is not the item you ordered, it is fully eligible for return, replacement, or a full refund regardless of assembly or condition — see Section 5.

3. Free Return Shipping — No Extra Fees

Marina Furniture offers free return shipping on all eligible returns within the United States, and we charge no restocking fees or hidden charges of any kind.

Once your return request is approved, we email you a prepaid return label at no cost. Print the label, attach it to the original packaging, and drop the package off at the nearest carrier location.

4. How to Start a Return

1. Email info@marinafurniture.net within 30 days of delivery with your order number, clear photos of the item and its packaging, and a brief reason for the return.
2. Our team reviews your request and typically responds within 1–2 business days.
3. Upon approval, you receive a prepaid return label and simple return instructions.

Note: Returns sent to us without prior authorization cannot be processed and may not qualify for a refund.

Return Address (after approval): Marina Furniture, 2540 E Plano Pkwy, Suite 126, Plano, TX 75074, USA

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon arrival. If an item is damaged in transit, has a manufacturing defect, or is not what you ordered, contact us with:

• Your order number
• Clear photos documenting the issue, including the item and all packaging
• A brief description of the problem

Contact us as soon as you notice the issue — and no later than 30 days after delivery, so we can still assist under this policy. Once verified, we will arrange a free replacement, reshipment, or full refund, including free return shipping, at no cost to you.

6. Exchanges

Exchanges follow the same eligibility rules as returns (unpacking and inspection assembly permitted):

1. Contact info@marinafurniture.net to confirm availability of the replacement item.
2. Return the original item using the standard return process above.
3. Once your return is received and inspected, place a new order for the item you want.

7. Refund Processing

• After we receive and inspect your return, we notify you of the outcome by email.
• Approved refunds are credited in full to the original payment method within 10 days of approval. We cannot issue refunds to a different card or account.
• Your bank or card issuer may need additional time before the funds appear on your statement.
• If more than 10 days have passed since your refund was approved and you don't see it, contact us and we will investigate with you.

8. Quick Reference

9. Changes to This Policy

Marina Furniture may revise this policy at any time. The most current version is always published on this page, with the "Last Updated" date reflecting the latest revision.

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Contact Us

Last Updated: October 21, 2026