Shipping policy
At Marina Furniture, we want the path from checkout to doorstep to be clear and predictable. This Shipping Policy explains how orders are processed, shipped, and delivered, along with what to do if something goes wrong along the way. By completing a purchase with us, you acknowledge the shipping practices described below.
1. Where We Ship
We currently ship to eligible addresses in the 48 contiguous U.S. states and Washington, D.C. International shipping and deliveries to outlying regions are not available at this time.
We are unable to ship to:
- P.O. Boxes
- APO/FPO/DPO military addresses
- Alaska and Hawaii
- U.S. territories and possessions (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
- Certain remote or rural areas outside our carriers' standard service range
If we cannot fulfill a shipment to your address, our team will contact you promptly to arrange an alternative. If no viable alternative exists, we will issue a full refund to your original payment method without delay.
2. Free U.S. Shipping
- Free standard shipping on all eligible U.S. orders — no minimum purchase required.
- Marina Furniture charges no shipping fees, handling fees, or insurance surcharges. The total at checkout (product price plus any applicable tax) is the final amount you pay.
3. Order Processing
- Orders are processed, inspected, and prepared for shipment within 1–3 business days of order placement.
- Orders placed before 3:00 PM Central Time (CT) on a business day typically begin processing the same day; orders placed after that cutoff begin the next business day.
- Business days exclude weekends and public holidays.
- During peak seasons or unusually high order volume, processing may take slightly longer. If any unexpected delay arises, we will notify you promptly by email with updated information.
4. Estimated Delivery
After dispatch, delivery to eligible addresses typically takes 4–7 business days, depending on your location and the assigned carrier. All timeframes shown are estimates, not guaranteed delivery dates.
5. Order Confirmation & Tracking
Order confirmation — immediately after purchase, you receive an email with your order number, full order summary, shipping address, and estimated delivery window. Please review it carefully; if anything is wrong (address, items, quantities), contact us right away so we can correct it before fulfillment begins.
Shipping confirmation — once your order ships, we email you a tracking number with a direct link to follow your package in real time.
6. Our Shipping Partners
We ship with nationally recognized carriers; the carrier assigned to your order depends on destination, package size, and availability.
7. Lost, Stolen, or Damaged Packages
Damaged packages — if your order arrives damaged, contact us within 30 days of delivery with your order number, tracking number, a brief description, and clear photos of the item and packaging. Transit damage is covered by us — after verification, we will arrange a free replacement, reshipment, or full refund, including free return shipping, consistent with our Return & Cancellation Policy.
Lost packages — if your package has not arrived within the expected delivery window and tracking shows no movement, contact us with your order number and tracking details. We will open an investigation with the carrier and work toward a resolution, which may include a replacement shipment or a full refund.
Stolen packages — if tracking shows delivery but you did not receive the package, contact us within 30 days of the confirmed delivery date. We will review the situation and work with you and the carrier on an appropriate resolution.
8. Incorrect Shipping Address
It is your responsibility to provide a complete and accurate shipping address at checkout, including suite or apartment numbers and any delivery instructions.
If you spot an error, contact us immediately at info@marinafurniture.net — we will do our best to correct it before the order ships. Once an order has been dispatched, the package may not be redirectable. Any carrier charges arising from address corrections or re-routing after shipment may be the customer's responsibility.
9. Shipping Disclaimer
- Delivery delays caused by carriers, weather, natural disasters, government actions, or other circumstances beyond our reasonable control are not the fault of Marina Furniture — but if your order is affected, contact us and we will help.
- Title and risk of loss transfer upon handoff to the carrier for final delivery. This does not affect your rights: items damaged or lost in transit remain fully covered under Section 7 and our Return & Cancellation Policy.
- All delivery timeframes are estimates. We make every reasonable effort to process and ship orders promptly but cannot guarantee exact arrival dates.
10. Changes to This Policy
Marina Furniture may revise this policy at any time. The current version is always published on this page, with the "Last Updated" date reflecting the latest revision.
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Last Updated: October 21, 2026